Shipping & Information
All items are made and shipped from Mackay QLD 4741 Australia. All ready made items will be processed within 1 to 2 days ready to ship. Due to the increase number of parcels being shipped this time of year you may experience some delay through Australia post times.
$12 Flat rate shipping on all items. Express rates will vary.
Returns Policy
We are not required to provide a refund for change of mind purchases on ready made goods. If there is any exception you are responsible for return postage with tracking. The returner will also be charged a restocking fee. You will be refunded once the item has arrived and has been inspected.
Custom orders cannot be returned or refunded. So please be mindful if you have incorrectly given us a measurement, initials, colour etc. You will still be required to pay for the item (if finished) or Materials, time lost (if the item was still in process.)
If there are any issues with the item upon arrival, please contact us immediately (within 7 days of arrival) with a description and photos of the issues. Your item may need to be returned and inspected to be assessed before a refund or repair can be issued.
Wear & tear on you items
Cowhide: Lots of handling/use of the item will result in hair loss on the hide over time. Unfortunately this is something no one can avoid with cowhide.
Tooled leather goods: If you over bend or stress your tooled piece you may experience stress lines upon close inspection. It can also effect the 'antique' (the dark paste that is settled into the carved lines or stamped areas may be caused to be exposed to crack and even flake off. Please do not scrub or scratch at the piece, it will also result in flaking out.
Darkening of the leather: Lots of handling (oils from your skin) will slowly darken the piece over time. Sunlight will also contribute to darkening. It is a natural thing to occur in leather so dont stress.
Leather and cowhide are not 100% perfect due to live animal conditions. Defects may include; bug bites, scratches & cuts, some balding areas, stretch marks, uneven colouration, branded areas, etc. All my hides used are high grade quality to limit the number of and extent of defects as much as possible.
Please care for your leather goods. As you are paying for a quality item made with the best materials and created with the most care and longevity in mind. An item that you could potentially have forever. Regular leather conditioning is recommended. Leather is like your skin, look after it so it may look its best. Helping the piece to be strong and healthy throughout years of ageing. Do not soak your items in water and do not scrub them. If your item has been wet you can very carefully wipe the excess water off gently with a soft towel and lay your item out in open space to dry out. Do not put into direct sunlight as it will dry your piece out and darken the leather further.
If you are having any issues or concerns with your pieces, please don't hesitate to contact me.